They claim to have a 24 hour hotline for accidents, called Sunday morning and spent 9 hours trying to get through to an agent calling every 10 minutes to their number which went straight to unobtainable, Called again Monday and every-time you press 1 for claim's the number cuts you off its now Monday morning and i still cant get through !!!! customer services wont transfer you as they dont do claims and also informed me autonet is being taken over by another company. Absolutely useless if your involved in an accident, even the police couldn't get hold of them !!!!!!