At 11 months into my insurance contract with Autonet I changed from my current Ford Transit to a brand new Ford Transit van. To my absolute bemusement, Auto net refused to continue the existing policy claiming that the underwriters saw the new Transit as a risk?! I was left no choice but to cancel the insurance which has lost me my 9th year no claims bonus. The staff were like a bunch of robots reading from a script and wouldn't offer any reasonable resolution. This has had a financial impact on me due to the loss of my 9th year no claims and a loss of a months insurance. I now can't trade until new insurance is arranged (not with Autonet).