You can always tell the worst companies; they are the one's with staff crawling the review boards trying to justify their dreadful service. Autonet are clearly such a company. Perhaps they should consider using their resources to provide decent customer service instead of trying to put spin on the second-rate one they provide. After making the mistake of using this cowboy outfit last year, I have experienced nothing but hassle and disappointment. As we have moved house again (second time in a year) I cannot face dealing with their unhelpful and inept staff again. So, instead of paying an extortionate fee to be emailed confirmation that I live a couple of streets away from where I previously did, I am just cancelling instead. As we speak, in fact. Well, trying to! Currently on hold..... 18 minutes and counting! I guess that fact just about sums them up! .....No. It does not sum them up. They are even worse than that! Finally my call is answered after 23 minutes and, guess what? There is a fee to cancel the policy. Yes! although there is still two fully paid months to run, when that is off-set against the cancellation fee, apparently I owe them money! So.... letting them them cover me for two months costs me nothing more than I have already paid. Telling them to stuff their insurance will cost me a sum equal to the final two months PLUS a few quid extra..... But hey, maybe I am wrong; Apparently they are such good guys that they will waive the few pounds I now owe them! Wow. Such generosity! I wonder if the fact that I told them I would see them in court before I gave them another penny influenced their decisionat all? Honestly. Avoid this company like the plague. They claim 'award winning service' and 'award winning training'. Rubbish. Their service is dreadful, their charges (once they have you tied to them) are extortionate and their staff are useless.. Don't get conned!