DO NOT TRUST ripped me off 300 pound
I used auto net insurance one before with absolutely no problem I paid my yearly insurance in one hit and never heard anything from them.
This time however it was completely different. Auto net asked me to provide them with a number to enter onto the dvla so they could gain access to my driving records to prove my no claims. I provided this number and was then Threatened with a last warning on cancellation as they were claiming I had not proved my no claims.
I rang them up on their premium number and eventually spoke to one of their agents who checked the details and told me everything checked out and he wished me a good year insured with them.
I checked my emails a few weeks later and saw that they had cancelled my insurance and had me driving around London with no insurance the reason they have was it was cancelled for providing incorrect details. I rang them back up on their premium number and they explained to me even though I had paid my entire year up front of 726 pound they found that I had passed my test literally two months after the information I entered (an honest mistake) and that affected my premium by thirty pounds. I would have happily paid this money!! I was then refunded 445 pound less than three weeks of being insured and it was meant to be a 75 pound cancellation charge they just found other ways to charge me. My number they had on record they didn't call once even though one of their agents claimed they didn't have it and then the next time I rang they admitted they did . Their excuse was they were ringing another number they had of mine on file even though that number I had never seen or heard before.
They were completely unhelpful I feel like I have been absolutely ripped off and their staff are rude and nasty. From now on I'll pay a little more and stay to the bigger names because this lot are actually a bunch of crooks , I would really really urge anyone not to use them, if they can find a reason they will find one and then they will legally steal half your money.
8 years ago
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