As someone who neither has a computer or land line , the options available to chat to someone about my insurance is very limited. As i only have a mobile it is not fair to expect me to phone an 0800 number at great expense to myself to discuss my policy. It would be better if another number be available that is not so expensive so in future I could contact company. I'm sure others too are not happy with an 0800 number being the only choice. Though all other matters pertaining to my renewal went smoothly. I did not however need weekly letter reminders sent to me, for a month prior. One was sufficient.