Took approx 3hrs to arrange vehicle insurance, over 2hrs of which on the telephone at my expense. Found much cheaper insurance online, even though brokered by the same company (autonet), and offered by the same insurer (aviva). Their system of passing the customer around to different 'departments' is infuriating, especially as it is quite clear that all these people are doing is reading out all your details again, and trying to sell you other forms of insurance at the appropriate moment. After they read you your address they ask about house insurance. After reading you your job details they ask about public liability insurance. On top of that, they start calling you to offer quotes for all these insurances you have refused. I think this company has been expanding, and has now lost any sense of appreciation for the customer, and especially for the returning customer. Having complained and tried to change to a cheaper policy, they still charged me an 'admin' fee for the initial policy, which more than halved any of the saving, which of course I should have been offered initially. On the whole this company are disreputable, and should only ever be used for one single year, and only if their policy shows up cheapest in your online search. Otherwise, spend your money elsewhere.