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Fay Brotherhood
Pretty angry really. After taking out a policy and paying my first deposit I was the next day sent a letter saying my premium was going up due to my misreporting of an incident. Their credit checkers has apparantly found I was involved in a car accident where I hit a pedestrian and around £1300 costs were incurred. The truth was that I scraped a stationary, empty car in a car park and left some paint scrapes on the bumper. They told me there was nothing they could do about this without me investigatin the incident with my previous insurer and offered to cancel but find a new, hopefully cheaper quote with this "new information" factored in. They could not so I asked to cancel. But on trying to cancel I they tried to charge me £50 despite my policy having only started today! I cannot afford to pay £100 to cancel one policy and start another, so now I am stuck with them, with a ridiculously high premium based on something that did not happen. Furthermore, I suspect something fishy is going on and the company is trying to con me because I never received any follow up about this accident apart from the other company telling me they would be dealing with any third party claims. I heard nothing and if I had ran someone over, incurring them costs and not immediately reported it, that would have been hit and run and I would have had a police visit! Very, very, very unhappy.
8 years ago
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Autonet Insurance has a 4.5 average rating from 8,915 reviews

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