You need to spend at least 45 minutes on the phone to get even the simplest tasks done, which is expensive on both ends. None of the staff really know what they're talking about, meaning you get put on hold over and over while they try and figure out what the thing on their computer screen actually means. Shouldn't they have been trained to use a simple system so it can be efficient and simple for everyone? I'm not one to write bad reviews but I've spent about 4 hours on the phone this week just to set up one policy and cancel another policy for my business. I will never use Autonet Insurance again. Like most things, you get what you pay for. It's clear their staff are poorly trained, most likely poorly paid and there is definitely a general lack of understanding between staff and the system (I've dealt with 5 or 6 different people none of whom could work out what was going on without several episodes of putting me on hold)