Complete shysters, steer clear. Have had to report them twice to the Ombudsman. Once for changing policy terms between me obtaining a quote and taking out the policy although it was within 14 days. Autonet also had incorrect claims information on my record that they are refusing to remove. If you are unfortunate enough to have a policy with them, do not use them for a windscreen chip repair as this will also go on your claims history despite them advising during the booking that this won't go on your history. Their customer service is appalling, typical wait times in my experience for someone to answer the phone is over 20 minutes. There is nothing good about this company at all.