MY INSURANCE WAS DUE FOR RENEWAL ON 29/09/2016 AND I HAVE BEEN TRYING TO CONTACT AUTONET SINCE 10/09/2016 TO ASK THEM NOT TO RENEW AS THEY ARE £80 MORE EXPENSIVE THAN I CAN GET ELSEWHERE. I HAVE RANG THE CALL CENTRE 5 TIMES AND NOT MANAGED TO SPEAK TO ANYONE, I HAVE JUST CALLED AGAIN HELD ON FOR 20 MINUTES AND GIVEN UP. I HAVE EMAILED AND RECEIVED A READ RECEIPT EACH TIME BUT THEY EMAIL MY DOCUMENTS FOR THIS YEAR ANYWAY. I HAVE CANCELLED THE DIRECT DEBIT AND EMAILED THE FINANCE COMPANY TO ADVISE THAT THEY WILL NOT BE ABLE TO TAKE THE MONTHLY PAYMENT. I HAVE ALSO WRITTEN TO AUTONET TO CONFIRM THAT I DON'T WANT TO TAKE INSURANCE WITH THEM THIS YEAR. WHAT ELSE CAN I DO? THEY HAVE CALLED ME TWICE AND BOTH TIMES I DIDN'T GET TO THE PHONE IN TIME, BUT THEY LEFT A MESSAGE ASKING ME TO CALL THE CALL CENTRE. I JUST WANT TO CONFIRM CANCELLATION AND RECEIVE PROOF OF MY NO CLAIMS BONUS, I REALLY DIDN'T THINK IT WOULD BE THIS DIFFICULT!