HERE I AM AGAIN AS THIS IS THE ONLY WAY I GET ANY RESPONSE. I WAS CONTACTED BY THE RENEWALS DEPARTMENT WHO TOLD ME I NEED TO SPEAK TO THEIR CANCELLATIONS DEPT, THEY TRIED TO CONNECT ME AND I HELD FOR 5 MINUTES, THE REPRESENTATIVE CAME BACK TO ME, AS PROMISED, AND SAID THAT SHE WOULD ASK SOMEONE FROM THE CANCELLATIONS DEPARTMENT TO RING ME. I STILL HAVEN'T RECEIVED A CALL BUT IN THE MEANTIME CLOSE BROTHERS HAVE TAKEN A DIRECT DEBIT PAYMENT FROM MY BANK ACCOUNT ALTHOUGH I CANCELLED THE EXISTING DD INSTRUCTION AND EMAILED THEM CONFIRMING THAT I HAD CANCELLED THE INSTRUCTION AND DIDN'T WANT TO RENEW THE AGREEMENT. THE PAYMENT HAS A DIFFERENT REFERENCE NUMBER SO IS OBVIOUSLY A NEW INSTRUCTION THAT I HAVE NOT AGREED TO. ALSO I HAVE RECEIVED A LETTER FROM AUTONET TELLING ME THAT MY INSURANCE IS STILL IN FORCE BECAUSE I HAVEN'T FOLLOWED THE CORRECT PROCEDURE. I DON'T UNDERSTAND WHY THIS POLICY COULD NOT BE CANCELLED WHEN I CONFIRMED THAT I DIDN'T WANT TO RENEW, BY LETTER AND ALSO AFTER MY DISCUSSION WITH THE RENEWALS DEPARTMENT LAST WEEK. THIS IS A RIDICULOUS SITUATION - I CAN ONLY STOP RENEWAL/CANCEL THIS POLICY BY SPEAKING TO A DEPARTMENT THAT IS VIRTUALLY IMPOSSIBLE TO CONTACT. I WANT MY MONEY BACK PLEASE, I AM GETTING VERY VERY ANGRY!