I have sadly had to have several communications with Autonet's customer service team since recently taking out insurance and at every single stage, they seem to have gone out of their way to be unhelpful and obnoxious. One thing they seem to like to do is use their own 'in-house' language for things that as a customer, I would have no idea what they mean. When you ask them to explain in lay-terms, I've been met with bad attitude and a general unhelpfulness. Staff are obviously trained to speak from a script and to never deviate which results in them repeating the same phrase over and over despite me explaining that repetition won't help a customer understand their position more. In fact their unhelpfulness was so profound that after spending hours on the phone to them back and forth, I collapsed into a heap of tears from utter frustration at their belligerent attitude. They ask you to provide documentation for things I've never been asked to by an insurance company before (such as my passport to confirm that our vehicle will be stored at home overnight!!) I've no issue with providing ID but how the heck does a passport assure them that our vehicle is being stored at home? I can only assume Autonet pay their staff a dismal wage in order to make them as competitive as they are. We all know that if you pay peanuts, you get monkeys which sadly is exactly what the staff at Autonet are! If you can afford to go elsewhere, I heartily recommend you do. God help us if we ever need to claim!