I am giving a 1 because I could not give less.on the 28/12/16 I tried to get in touch for a change of vehicle,4 times of 40mins on hold,eventually spend 50mins on line to try to get the change through.There system would not allow my company to process the change,they could only suggest they cancel the policy and take me out a new one.Perhaps you will understand my anger when I find out that it would be the same company I was with!!I have heard how great your staff are and all the volunteer work they do,well it's just a shame they cannot do the work that pays them!I will never insure with autonet again and I am not prepared to just let this go as this company has cost me a lot of money.Just for the record the quote for the new policy they wanted to sell me was 490,I took it out with Hastings for 290 with a much less excess