Worst company I have ever dealt with. Somebody had an accident (their name was not the same as ours) and looks as though they used our policy number. The accident occurred on 28th November 2016 yet it is now 5th January 2017 and we have been unable to get any information whatsoever. They have cancelled our no claims bonus and the price has gone up by other two thirds. I had to hold for 38 minutes until somebody answered despite their system telling me how great they are - perhaps they should employ a few more people!!! Jack??? would not help and promised a call within 10 minutes from a manager - needless to say we are still waiting. We will not use them again and would encourage others not to. Up till this point we were quite happy but when things go wrong even if it's not your fault they are no help whatsoever.