have been an autonet customer for over 5 years now on a commercial policy for my van ,policy is for carriage of own goods/comprehensive cover.had my van parked out side a customers house on the 5 of jan 2017 fully locked was away from my van for 5 mins somebody brook into my van and stole most of my tools lap top etc ,got in touch with autonet on the 6th because office was closed to new claims (underwriters)after 8-9 hours trying to get somebody to sort out my claim was passed between 2 sets of claim handlers then office was closed ,still no joy for hire vehicle took a further 3 days to get hire vehicle supposed to be free!!! had to pay £150 for collision damage waiver not so free after all !! will not cover my tools my fault for not reading full terms and conditions (idiot) will not cover own goods but cannot tell me what "own goods"covers finally gave me go ahead to repair my van on the 19th of jan 2017, hire van goes back after 14 day "free hire" repairs will take 7 days so can not get to and from work without me hiring a van !! autonet have not been the best at customer care, and seem to be not very interested in resolving your claim as quickly and as painfully(painless) as possible. cheap insurer but as you say you get what you pay for. "beware"dont make a claim