Very poor customer service! Issue between the data coming from the aggregator (CompareTheMarket) and AutoNets policy admin system. Consequently received a text a few days after agreeing a policy and premium; that additional cost being added to that premium and this had been charged to my card without confirming with me first. Apparently this is buried in AN's terms and conditions, that they can do this. Incidentally data had been entered correctly on the aggregator but ANs representative implied that the screen shots I sent to show this could have been manipulated - effectively calling me a liar. Cancelled policy and they still want to charge me a admin fee. Is this really a company you would want to service a claim. Even have to wait for someone to call me to raise a complaint as no one available to do so. Exceptionally Unimpressed. Steer Clear!!
7 years ago
Autonet Insurance has a
4.5
average rating
from
8,915
reviews
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