After a competitive and easy online quite policy I took out insurance with Autonet. Having sent through all the relevant paperwork there was a query with a date. The query was rectified and all seemed well. However, I then received a notice through saying they are cancelling the insurance so I called them and explained this had been sorted. They said all was fine then sent another letter cancelling it. I then took out alternative insurance with Direct Line as I had had enough. They then realised their error and tried to reinstate the policy. I said I didn't want it as they had cancelled it. This was 3 months ago and they have just set up a direct debit and taken money from my account which isn't owed to them and they didn't even inform me. Outrageous practice from a company, not to mention breaking the direct debit guarantee laws. Like most insurance companies, they are fine until you have a problem and that's when you find out how good, or in this case bad they are. Would never deal again.