WARNING WARNING WARNING !!!!!!!!!!!!! do NOT use this company unless you want to be messed about with. I should have known when I didn't receive a requested call back it was going to lead to a stressful situation. I then called them at my expense, for almost an hour from my mobile phone to their premium rate number to try to sort out. After jumping through endless hoops, I thought it was sorted. But no, I had received no email confirmation, although payment had gone through. I then had live chat with them because once again callback was ignored. I was reassured that once I had emailed the revelant documents I would be emailed the documents so I could tax the vehicle, great or so I thought. Just before I left someone from this inadequate company finally called. I said thanks for your callback but it was all sorted using live chat. Got to town to start jumping through their numerous hoops and they called me saying they were cancelling the policy. I was dumbfounded. In the space of less than twenty four, I was hoop jumping and stressed and now they wanted to dump me, I hadn't even finished hoop jumping. The upshot is they were without any regard for my well being or other road users quite happy to leave me uninsured and with no legal way to get my car home. Ohh did I mention being threatened with cancellation charges ? I DON'T WANT TO CANCEL, YOUR CANCELLING ME!!! One hand does not know what the other is doing within this company, not very reassuring if God forbid you did need to use them in your hour of need. So I reiterate USE THIS COMPANY AT YOUR PERIL. Remember you have been warned. Yours sincerely & stressed Christine Hearns