Due to a car being sold in Jan 2019, my policy was cancelled, however they still removed monthly payments from my account. I contacted them for a refund and the conversation was left at the matter being looked into. Out of the blue I received a letter/bill for a cancellation fee? This had not been discussed in the phone conversation, although they claimed I had hung up before getting a chance to talk about it.. I did not hang up. Anyway a letter arrived to offer me a reduced settlement. Ok I thought, I'm too busy to give this company anymore airplay, just pay it. I then phoned armed with debit card and was told I had to pay via their online portal. Ok I can do that and on I went. I was then prompted to requested a password reset. Ok I did that. No reply. So I requested a password reset again, this time taking a date stamped screen dump to ensure I had proof that I had attempted to settle. Still nothing received back. A third attempt, screen dump etc. Still nothing. I have now received a threatening letter from a third party debt collector for the full amount. I contacted Autonet, who have now washed their hands of the whole matter, including the money they owe me.