Autonet are a diabolical company, I wish I had known how bad they were before I took out an insurance with them. I took out a fully comp and protected policy, a deer ran into the front side of my van I phoned the brake down company and they came and got me and took my van to the garage a mile away from my house, that was over a week ago they haven't even started the repairs at the garage as autonets underwriters are quibbling over how much they want to pay on hour to the garage, they want to take it to another garage that charges less per hour. the garage the brake down company took me to is the garage I get my van serviced and mot at. I've had to hire a van which the insurance company are paying for, but while they are quibbling over the amount per hour that the garage charges I'm going to have to hire the van for even longer as my van hasn't even been started. BUT THE BIGGEST P**S TAKE OF ALL IS THAT THEY HAVE SIDE I SHOULD PAY THE DIFFERANCE BETWEEN WHAT THE GARAGE CHARGE AN HOUR AND WHAT THEY WANT TO PAY PER HOUR. what is the point of having insurance if you have to pay for it yourself, surely that makes the insurance company not fit for purpose. the customer service has been appalling I've been passed from one person to another having to go over everything again and again, and I was told today that a manager would phone me back today, IT NEVER HAPPENED, ANOTHER EMPTY PROMISE BY AUTONET. I will phone Autonet again and if I still don't get any help then my next move will be to contact the motor insurance ombudsman. I WILL NEVER GO WITH AUTONET AGAIN.