I recently bought a car insurance from the Autonet through online compare websites. I went with a slightly expensive quotation as it covered few more services. However, after few minutes , I get a letter again through the email stating that an additional premium has been added for an incident happened in 2017. My previous insurer didn't have any issues with this because I had the NCD from my previous years and had no records of any claims made. Spoken to online advisor Steven, he asked me to speak to ESURE also and forward their confirmation. I did all the documentation and even forwarded esure's email. But, now Steven and all parties have completely vanished. No reply, no response at all. AFTER PROVIDING ALL THE NCD DOCUMENTS, I STILL GETS ADDITONALLY CHARGED AND NOW THEY DON'T REPLY TO YOUR EMAIL REQUESTS ALSO.