I have not had a great customer care experience with Autonet insurance. I took out a policy for my van at £400 but accidentally typed in my no claims bonus incorrectly at 7 years instead of 3 years. They then wanted to charge me an extra £200 plus £14.95 admin fee. I searched online for the same policy with 3 years no claims bonus and the quotes still came back at £400 which was the same quote with 7 years no claim so I was basically about the get ripped off £215. I also had to send in paperwork via email to confirm a few things during g the 14 day cooling off period and I did this 3 times however had no response from Autonet apart from automatic emails explaining I only have 1 week to response before the policy expires. I ended up been on live chat for an hour to sort everything out and ended up paying a cancelation fee of the insurance and using a different insurance company. I wouldn't use Autonet again even if they came up cheapest on a google search.