While on deployment with the Royal navy and having no access to mail or internet, my insurance policy expired with Autonet, they started a new policy without being able to get a hold of me and then cancelled the new policy, which meant i am now having to pay a large cancellation fee of 165 pounds. I called them yesterday explaining my situation and tried emailing them through the computers on board ship explaining my situation (which i have proof of) and they wont budge, the only thing they offered me was starting a new policy to cancel the outstanding cancellation fee. I already insured my car with someone new and they couldn't understand why i didn't want to start a new policy with them meaning I would have two insurers. Is this how to treat the UK's armed forces personnel? i do not recommend insuring with Autonet if you serve for the UK's armed forces.