The service, particularly the after sale service is terrible. After choosing the vehicle I wanted it was a good 2 hours of paperwork, checks and negotiation. On the day I picked my vehicle up I was given a time to arrive. On arrival I was seated and waited 35 minutes before anyone came to see me, then again, a good hour of signing papers and being read legalities etc.
However, the major frustration is the after sale service. Once you have paid your money their interest is non existent. I have been chasing a spare key for my vehicle for four months. I was told at hand over I would have it in a few weeks. I called up 8 weeks later and told it would be with me in 2/3 weeks time... it wasn’t. 4 months down the line and I still don’t have it! I have called their after sales team multiple times. Sometimes there is no answers, when there is an answer I’m always told “no one is available, we will get someone to call you back” a call that never comes! Frustrating and terrible service and I am still without my second key as promised.
My advice and warning would be get everything you need at point of sale and hand over, because after this point their service and responses are embarrassingly bad. Sales over service it seems.
3 years ago
AVAILABLE CAR LIMITED has a
1.4
average rating
from
16
reviews
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