Our visits to AC at Castle Donington were spoilt by long waiting times to get service from the staff. I know it’s August and holiday time but if pick up time for the car is 1040, and after a 5 day wait, we expected things to be ready. After waiting 20 min, we explained that we had to go to work at 1130 so could someone be found or could we change pickup to Saturday. Apparently, you can’t pick up on Saturday, so we finally got to see a person at 1110. It was obvious that the paperwork hadn’t been finalised, they couldn’t find the payment details and the car was not parked outside but on the lot somewhere. Finally got the car but no petrol so more time lost with the result of being late at work. AC expect you to pay on time so they should have the car ready on time too. We were not the only people waiting 20 to 30 min for attention. Suggest you factor this wait into your schedule. My rating - appalling service.