Poor experience buying my car, and even worse aftercare. Summary: wasted time on trips to the showroom, mechanical issues, aftercare refusing the fix issues, aftercare making poor repair jobs, and previous owner's medical records, medical equipment, and bank statements left in the car First trip I rang ahead about viewing a car I'd seen on the AvailableCar website. I was told the car would be available to view and test drive and was given a time. Once I arrived I was told the car wasn't able to be test-driven, all I could do was look inside. The car hadn't been cleaned, it looked as though it had just been dropped off by the previous owner, something I pointed out to the salesperson. They said next time the car would be cleaned and ready for a test drive. One tyre was also bald, definitely not legal. I pointed this out and I was told it looked fine to them but that they'd raise it with a mechanic. Second trip I was able to test drive the car, but it still hadn't been cleaned, I pointed this out again to the salesperson. They said by the time I collect the car they'll make sure it's had a full service. The bald tyre had been replaced and I agreed to purchase the vehicle and part exchange mine. Third trip I drove down to collect the vehicle, I had to wait around for nearly an hour for someone to see me. When I got to the car it still hadn't been cleaned, there's coffee stains on the pillars, spilt and dried hand wash in the glove box... but by this time I'd already part exchanged my vehicle and switched the insurance. I now noticed multiple issues: - As soon as I turn on the ignition there's a warning light telling me there's no fuel in the tank. - On the drive home I realise that the air conditioning also isn't working. - There doesn't look to be any screen wash in the car. I refill the reservoir only to see that the screen wash pours straight back out again. - The car is dirtier than I first realised, there are even old medical records and bank statements from the previous owner left in the car - There's even an empty pot for a stool sample left with the medical records - The car was struggling to start on occasion. I had the batter tested, it wasn't charging and needed replacing - The seal in the driver side door was torn Aftercare: Don't expect friendly customer service from these guys I ring the the aftercare team, they tell me I can drop the car off at the weekend, borrow a rental and return the following weekend. The rental car was also filthy and full of pet hairs (despite them lecturing me on how animals are allowed in their cars and how extra cleaning fees would be charged). They replaced the door seal and the battery, they also re-gased the airconditioning (but did not check for leaks). For an entire week I'm told they cannot see the screenwash leaking. (I'm asked to believe they cannot see water leaking from a bottle). The car was also finally cleaned-ish, but the coffee stains and dried hand wash were still missed! I believe the aftercare team stretched this out so I'd give up, I needed my car back and they don't have to fix anything under warranty if they don't admit there's a fault. I'd tried to book in for a repair again after this, but now I'm told I can't borrow a rental for the week like last time (I can only get there on weekends because of work), just another way of them stopping you using the warranty. My garage found the leak straight away, they even said there were screws missing from when someone else had taken a look. My aircon is now not working again. Although it was re-gassed AvailableCar either didn't check for leaks, or hoped that their temporary fix would outlast the warranty period.