Problems arose when documents were signed and deposit handed over. Two emails and no response on Monday 7th October for me to then call and be advised Blue team are not in the office but a member of the Red team can pick up and look into my request. Firstly - an out of office email is a thing and can notify your customers of when you're not in the office if you don't want to physically tell them and what they need to do in your absence (such as contact the red team). Secondly on my intial call no one was available so I explained the situation to the lady who picked up the call and she advised me I would get a phone call from 'Alex' on the red team as the aftersales team I thought I might need to deal with were not in. I did infact receive a call from Alex who then proceeded to tell me that no information about why I was calling was handed to him so I needed to go through this a third time. From this point I was fairly annoyed as customer service has truly been lacking since Sunday 6th October. Third point - After running through everything with Alex on the phone, Alex said he would need to talk to the workshop who had gone home for the evening. I said this was fine but communication has been lacking so I do need to know what the response is. Alex said he understood and he would ring me the following day (Tuesday 8th). This phone call never happened. It was only upon sending an email and threatening to withdraw the sale did I get confirmation I could collect on Friday 11th October. Friday 11th October rolls round and I am there for my 10am collection only to find out the car is not ready. I go and sit with the after sales team and fill out all the paperwork whilst we wait. During this hour sat at the table I am left for 45 minutes alone whilst the after sales team try and get it together. I'm left for so long the member of sales who sold me the car came up to me twice and asked why I was still there!! After an hour and a half I am told the car has been sent back to valet as it's not satisfactory. Should be 15/20 minutes maximum. I'm told to return to the waiting area where I am left for another hour as no one checks the cars done and hands it to me! I then get in the car and the car itself stinks of fag smoke and has marks all on the inside which quite frankly look like mold! I have a nearly 3 year old who must commute in this car everyday and we're not lucky enough to own two cars!! By this point I am beyond done with the people at this branch and drive home. Within a week the drivers wing mirror breaks and I ring the branch and book it in to be repaired. 5th December is what I am offered and I'm told to make a list of any other issues I may have and tell them at drop off and they will fix them the same day. I'm also told a courtesy car will be made available for me which will be a like for like (so i expect similar price wise car and runs the same i.e electric). I have rang today - 4th December - only to find out they can no longer take my car with ALL the faults it has and fix it tomorrow. Despite the fact that is what was promised and that my courtesy car will be petrol. The cost of petrol for someone who does the amount of miles I do in a day is ridiculous which is why we changed to electric. It's not acceptable to pledge a like for like vehicle and then go back and confirm a petrol vehicle is all that is available. I don't know what manager I spoke to today however he was patronising and rude. Initially siding with me that this is not acceptable for a car which has been in my hands for less than two months before backtracking pretty quickly at the mention of a full blown complaint if this is not rectified and the fuel difference for petrol covered. A full list of faults on the car is below: Faulty wingmirror (Initially did not close after the first week however now intimitantly works) Faulty windscreen wipers (leading to a breakdown on the M40 for 3 hours with a toddler during Storm Bert!) Driver's side door does not latch without slamming TPMS fault on tyre - intermittently comes up on display in a flash and then disappears Full beam fault - Will randomly flash when it's dark. Not just one flash several in a row. Often says Auto Full Beam not functioning. Regenerative Braking - Says this is not available an abhorrent amount. Often 2 or 3 times a day. I don't think any of these are acceptable for a car which has been in my hands less than two months and proves the car was not properly tested to confirm full functionality before it was handed over to me.