We had booked flight same day for a funeral. With over an hour prior to our flight we were told the flight closed, yet the person before us and group behind us who were on the same flight per my conversation with them were given their boarding passes. When I brought this up the Supervisor came over and then stated my mother would not make it as she uses a cane to walk and would require assistance. They discriminated her disability and given the extra help she would require rather than assisting given our special circumstances they refused to help and showed no empathy to my mothers tears as she mourned the loss of her sister. Horrible customer service do not recommend this airline.
1 year ago
avianca.com has a
1.7
average rating
from
19
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.