Wish I had read these reviews before I changed supplier seems my complaint is far from the only one! Seem to have a tactic of get you into debt and ignore you so you are trapped! This company take your meter readings don’t use them to bill you, let you build up a credit, ask for the money back and then they look at the readings, re issue the bills so you are then I debt and refuse to let you leave. Don’t answer emails, and can only call of you have an emergency. Complaint in with ombudsman and just had to start another complaint. This is the worst company I have dealt with.