In a word communication was dire. It has taken me three months to swap to my new provider. Avro dragged their heels all the way, they objected to my new supplier three times. I wrote numerous emails. I had to get their form for change of supplier gave them a meter reading and they did not action this still objecting to the switch. I finally got my emails together and looked into OFGEM complaints. I had an email this week giving me a bill to pay from mid March I went back with my wishes to complain to OFGEM surprisingly it’s now all going through quickly! I hate using complaints processes but I had no choice. No point ringing customer service as it’s not ‘an emergency’. COVID seems to have been a common get out for pretty shoddy service. I was always happy to pay them off but they were not happy to part with me!!!!!