After reading all complaints that are similar to my situation, I honestly can't believe Avro are allowed to get away with what they are doing? They also enticed me with a £49.00 payment per month plan and within 6 weeks it went too £140.00!! I'm on my own with a nearly 8 month old baby and all new mummy's know you don't have time to cook/ shower... do anything!!! They also didn't respond to emails/ phone calls...when I got through to the "emergency" customer service line...no one could help me. I have cancelled direct debit and switched companies. But they are still harassing me for payment which I refuse to pay, after 4 months of £120 - £140 bills! I feel taken advantage of when I am in a very vulnerable situation, on my own with a baby on maternity leave. I hope more people become aware of this companies tactics as I have never had an issue with energy companies prior to Avro.