I switched energy suppliers two and a half months ago leaving Avro Energy with a £185.78p credit balance. Customer Service does not accept telephone calls and emails only get automated replies. I have made a FORMAL COMPLAINT and will have to go to Ofgem for mediation before issuing an online money claim via the Small Claims procedure - that will probably take another two, three or even more months before I get my money back. I live on the basic state pension and need my money urgently. Meanwhile, Avro Energy is earning vast interest on the money they are witholding from former customers like me. AVOID THIS THEIVING COMPANY - TAKE NO NOTICE OF THE CHEAP RATES - THEY WILL FLEECE YOU IN THE END!