i am so angry with this company, i have over paid due to them not reducing my dd and they refused to refund me , so i decided to look elsewhere, i transferred to another company over 6 weeks ago. they dont answer phone, they dont reply to most emails, apart from 1 about 2 weeks ago saying they will refund me my £225 within 6 weeks and they havent. they are now ignoring me. ive contacted consumer energy helpline, that have told me as they havent refunded in time they owe me an extra £30 each week til they refund me, to send them a recorded delivery formal complaint letter , which ive done. you should not have to battle to get your money back, £225 is a lot of money , im furious and read they do this regularly. do not trust this company AVOID they might be cheaper is this hassle worth it, absolutely not, wouldnt surprise if they go burst