Make sure to delete the AVRO direct debit in your bank after switching away from them as they will continue to take money from your bank and never reply to any of your emails. I switched away from them and got a final bill and paid in full, then after a month I checked my bank account and saw another Avro direct debit payment in my account, then I emailed and called them with no answer or reply, finally after a months of several attempts, I called my bank and they refunded the money by claiming it from them. I hope all goes well as it already taken so many hours of my time and pur a lot of stress in my busy life.