A pretty rough experience through and through Ordered almost 3k in apparel to test out and find another printer within merchandise for our business. We had use a local printer with a bit higher cost per shirt and design previously. Placed the order and received an email a couple days later that the website had an error and we owed more money. We paid the extra money and even placed a separate order for stickers. The order that was placed later (stickers) ended up shipping in about 2 1/2 wks (which we usually get from sticker mule in a wk). Quality and turn out on those stickers were good. The shirt order I can understand in having a a bit more lead time but when I was told 3 wks into the process and have being charged full cost up front that my graphics had to be re-done. 3 wks in . At this point my tolerance wore kinda thin and I requested a refund. I was met with a “ 20% restocking fee that would be deducted from my refund.” All and all I’m taking that hit on revenue of the merchandise because of this poor service and lack of communication. It’s pretty frustrating to try another company within hopes of finding a better turnout and then met with obstacle after obstacle and a tough luck attitude. Note: I have still yet to see a refund or even communication of a refund/ receipt 4 wks into this