I've used AM for years, have spent tens of thousands of pounds on their products and generally have been happy with what they've provided. There's been occasions in the past that prints have been done wrong, or enamel pin badges have been poorly produced, but they've corrected them and I've never felt the need to complain or leave a bad review. But recently the service has been so unbelievably bad, and they've messed me around to such an extent, that I've felt compelled to write a bad review. I ordered some products on the 19th Sept with a turnaround of 8 working days - it's now 28 working days and I still don't have them. I was promised last week that they would be ready and dispatched by tomorrow, but have just been told it's now going to be another week (at least). I had to cancel a launch event due to the delay, and have had customers waiting almost 3 weeks. If AM had been honest and transparent from the start and explained that mechanical issues were causing delays this could have been avoided, I could have had them produced elsewhere and it would've been fine - but they didn't even email me to explain the delays, I had to email and call on more than one occasion to get an honest answer from them regarding this. What a terrible way to treat people who have used their services for years and what a terrible way to treat self-employed artists who rely on their services.