Having used Awesome Merch for many years it saddens me to have to write this review. We ordered some custom A3 & A4 calendars, half of which were needed by the 6th November for an event. No problem we were told, the order would arrive before the end of October. During the last week of October we were told there had been a delay and the order would now arrive the first week of November, but still ahead of the deadline of the 6th. Later that week we were then told that a printer had broken and the order would now not be received before the deadline but the week commencing the 8th, missing the event. This meant at our end once received we have to personally post out a lot of calendars already purchased to be collected at the event, thus enduring a huge unexpected and unaccounted for postage cost. We also had to change the postage address for where we were going to be this week. We were told dispatch would now be beginning of this week, which then soon changed to the end of this week and that the order would be dispatched yesterday to arrive via DPD today. The other half of the order is for a business who is now losing money and the order was promised to them this week after the 3 delays. After the latest update I promised I would personally deliver the order to them Monday after it arrived with me today. Yesterday I chased to ask for the postage tracking details (no updates from Awesome Merch unless you chase) and was told, once again, a printer had broken and a month on this order still wasn't even produced let alone dispatched! 4 delays, still no order, I asked for a manager to call me this morning as this is now costing us so much in delays as well as badly affecting another business and costing them too. No call received yet (or email acknowledged)... Worst customer service I have experienced in a long time. No kind of compensation offered. Avoid this company if you actually need to receive what you order. No updates unless you chase, 2 out of 4 delays due to 'a printer breaking', no reason given for the other 2. Awful way to treat long standing loyal customers. (If the order is ever received I'll update the review with quality info)