Oh dear.... Ordered some enamel mugs after using Awesome for the last ten years and been happy with the service. Received the mugs yesterday to find the colour vastly different from the proof I signed off. The colour was washed out and not even close. I contacted the customer service and was told that "I did not specify I needed exact colour requirements..." Surely this is one of the most basic jobs of a printer to get the colours correct? Maybe even close would have been OK. Then told the sublimation process is to blame. Then to blame the low-res nature of the proof. Come on guys just own up that it wasn't up to scratch and offer a partial refund and things would've been OK. You would've kept a customer and I wouldn't need to let others know online of my experience. Theres 'acceptable' with a slight colour variation due to printing process and then theres what I received. Lesson learned which is a shame. UPDATE: I have now been informed via email that they will run me a test print free of charge (wow thanks) that is accurate to the colours sent in the original artwork and then charge me for another run. How about you did it accurately to the colours to start with and we wouldn’t be in this scenario. Just admit your mistake and issue a partial refund…Make your own conclusions from my experience