We are starting court proceedings having given the company plenty of time to resolve without intervention. Quality of service misleading. They mispelled the company name. It should be Awful Merchandise. Easy mistake when you pay little attention to quality. We would be happy to address any other customers complaints in court at the same time and get remuneration for all. Customer service is there as a barrier to make you give up and this is unacceptable. Please feel free to PM @karenmbull2 on twitter and then we can get details of what you have paid and what you are owed in compensation.