I successfully transferred cryptocurrency to this platform after registering and completing the initial verification step. However, my account was locked when I attempted to deposit money from the associated bank account. The initial support was unable to assist, despite my confirmation that it was not a bank issue. A representative called after the issue was escalated and stated that my verified account had been locked without providing a clear explanation. I requested a video chat as a means of verification, but they declined, and as a result, my account is still locked, rendering my money unavailable. I won't use this platform again because I think it's unreliable. Nevertheless, I would like to thank `MERSEYHIP.COM} for successfully recovering my money.