Terrible company. Worse than useless. I tried to send approx £7,500 to a business account in the Philippines. Azimo took my money and held it for a week. They didn't transfer it to the recipient. After a week I got a curt email saying they are cancelling the payment and will refund my money which will take another 5 working days to process. They didnt provide an explanation or an apology. So they would have held my money for 2 weeks by the time I get it back.
When I first asked what the delay was they said they needed the recipients address, said it was a legal requirement. If this is a legal requirement then why didn't they ask for this information at the start? So I provided them with this information. They still didn't transfer the money. When I asked again they said they needed me prove my source of funds, explain the purpose of the funds and prove the purpose of the funds. They also attached a large form for me to the email with no reference to the attachment in the email they sent me. They said this was a legal requirement too. The payment is for a wedding so I sent them my bank account statements and the wedding contract. They still didn't transfer the money. When I asked what the delay was for the third time the just responded saying they were going to refund the payment with no explanation or apology. I have sent international payments before and have never experienced anything like this before. Will delete the App.
Why did they send me this big form for me to fill in asking me for lots of personal information? Is Fraud their agenda?
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