I have transferred £2,100 for my family last August 1,2020. The family have not received. Despite the promise in their website of only few hours transaction to be completed. I contacted support service through email and messages and ask what had happened, they then told me to send support documents which I complied. Three days after, Nothing was received from my family. I contacted them again to cancel my transaction as the money is urgently needed. August 3, They returned in my account only £2,000. There is clear deficit of £100. Up until now, they don’t reply to my email or messages in the app. Please don’t be fooled with them. Today, August 5,2020. Still they don’t reply to me nor give me feedback what happened. There is no number that I can call. They still have not returned to my account £100 the deficit. I have kept all my evidences through screenshots and my bank statements for future reference. I will then, escalate this to FCA if I will not hear from them anytime soon. I have tried to access my account but they seemed tried to deactivate my account? Errors had been appearing. These people aren’t genuine. Can’t imagine they have been doing this scam in this pandemic times.