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Anonymous
I popped into B+Q Meir Park last night for a bulb. I had a couple of questions to ask but was told nobody could help me as "the electrician had left for the day".... I popped back today to be told by two staff on the tills that "if you want to catch the electrician you have to come early in the morning".. Sorry B+Q but I have this thing called a job which means I can't keep popping in every day on the off chance I catch somebody who knows about basic electrics! .. I said "surely someone in B+Q can advise me on a bulb wattage".. They didn't reply - I was made to feel stupid and a nuisance, appalling customer service!! They just could not be bothered! Thankfully, a young lad called Callum helped me in the end and be was very pleasant... With so many staff being finished during these difficult times you'd think B+Q would have their pick of staff that really want a job and CAN be bothered to be pleasant and offer decent customer service. Come on B+Q, up your game!
4 years ago
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B&Q has a 2.2 average rating from 2,569 reviews

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