Ordered my new bathroom suite in May 2017, for the project to start in September. September came around and due to another project that had over run the project didn't start until 9th October. ( I was never contacted by B&Q I had to chase them for a new start date twice as they said 2nd of october that came and went....) Started ripping out the old bathroom (3 kids in the house) The bath / panel I ordered had been discontinued although they let me pay for it several months ago, meaning the project was delayed more. I again had to chase B&Q that the bath had not been delivered and waited another several days for the bath to be delivered. (Stinky kids by this point !) On delivery on the tiles quite a few packs were defective and had to be returned by myself to the local B&Q store so I could re order more. The customer service is shocking and not helpful at all. Today The pipe work is leaking so I called B&Q as there is a 10yr bathroom guarantee expecting to have no issues ! Although reading on wiki's I should have been not surprised when they are again dire and pass the buck. They asked to contact my own local plumber to fix the work and then they would send me a form to fill out to get the money back!! They should really have their own plumbers if they have this service.! B&Q are a waste of time please consider using another company once they have you and your money that honestly don't care at all. I do have to say the sub contractor Adrain who fitted ur bathroom was excellent I would recommend him for any kitchen or bathroom jobs. He was as frustrated as me with the things not been delivered and broken kits.