Have been in the Holywood exchange branch and Lisburn branch and both times customer service was appalling. You have to ask multiple members of staff for help, none of them seem to have a clue? Then when you get a member that 'deals' with that section they say if its not there we don't have it. I was in multiple aisles and most things are in the wrong location. For example was looking at mirrors and it said a rounded mirror was in location 1 and when you look in location 1 a square mirror is there? Another example; spray paints are all mixed up and don't match the SEL below. I work in retail and have done throughout the whole pandemic and I am appalled with the service I recieved in both stores. I would never speak to a customer the way I was spoke to very rude at tills as well no Hello, smile or thank you...