Let me start by saying the only reason I have giving 1 star is because a star must be given! Myself and my boyfriend placed an order with B&Q Glasshoughton on the 29/12/2020. This has by far been the worst decision we have ever made! They measured our kitchen 75ml too tall and 600ml wider than it actually is, this meant when our kitchen arrived in tall units it had to be sent back and a reordered in standard size, which In turn meant having to wait weeks. We found out on the 3rd visit that the order had bring out in our joiners name, so they refused to speak with us about the issues. We had to go back in store with our joiner to change in to our name. Which turns out they did not do this. They then gave us the wrong delivery date for the correct size kitchen to be delivered. We again went back into store, this time we was informed the kitchen that they had tried to deliver was out of stock, and in fact not on a delivery van. We ended up going online and checking the store stock. We had to pick our own kitchen and have a discussion with the manger to let us take the kitchen we had picked home. We have been waiting for our oven to be delivered, this should have being done on Saturday the 17/04/2021 we was told the oven would 100% be with us due to all the previous issues. This was not the case I had to phone customer services, to be told that the oven was in fact out of stock, and would be delivered on the 12/05/2021. To which nobody within B&Q thought it was appropriate to inform us. The oven has not been delivered as promised.So after I decided to issue a complaint, today my joiner was contacted by B&Q regarding the complaint i the actual customer has raised, because the in store staff didn’t feel the need to update out contact details when previously asked. I have again had to phone customer services to raise my 3rd complaint, as B&Q have decoy to close the first two down with out speaking with me. Worst customer experience I have ever received in my life. I would 100% people pay that little bit extra and go to Wickes or Howdens.