I attended b & q at Newcraighall Edinburgh and wanted to exchange a product but as a voucher had been used to purchase the product I was only getting a refund minus the voucher so when I queried this manager Megan had to help Morgan who had been extremely helpful … Megan was not listening to my concerns and became quite nippy and argumentative with me and was not explaining the bill refund procedure clearly. I tried to point out I was losing my £3 voucher but she was very flippant and unhelpful telling Morgan just refund her !! Very poor customer service from Megan !! I would like to highlight that Morgan the young girl at the till was very polite and helpful at all times . What happened to the customer is always right ! Especially as recently we have spent several hundreds at b & q hermiston …. I will avoid the newcraighall store in future