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Anonymous
Weymouth store… manager rude, patronising and devoid of customer service skills. Had tester mixed previously, took my details to save so I could return to purchase. On return details not saved which he said was not their fault it was the system. Asked if next tester ( for a remix which potentially is different) would be free? No not his fault so we had to pay . Aggressive body language and threatening stance.. accused me of making him feel threatened ( I’m 61 and 5’3” quietly spoken) which appears to be stock response as heard him say same to another customer. He then told me I can shop elsewhere… staff on tills looked resigned and apologetic.. I will never shop there again
3 years ago
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B&Q has a 2.2 average rating from 2,543 reviews

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