In September 2021 I ordered a Neff combi oven from B&Q with a delivery date for October to be fitted in January 2022 when I had my kitchen renewed. Before the initial delivery date I was informed that the item was not in stock and to contact to rearrange delivery for the following month when they would have stock. I was then told the item was not in stock for the following delivery and to arrange as before... in fact this happened every month until I eventually received the item in March 2022. Obviously by this point the kitchen had been fitted without the appliance so had to rearrange the kitchen fitter and electrician to revisit and install the item at a further £100 cost. The customer service team admitted that I was entitled to a 'gesture of good will' for the service I received which resulted in monthly telephone calls, 2 months without the appliance I needed and a cost of £100. I awaited the offer to have an attempt to be palmed off with £100 of B&Q gift vouchers. Have a think about that they expect me to accept a 'gesture of good will' which involves me spending the money I am out of pocket through their poor service in their store which they will earn profit off meaning it isn't even worth £100. We are talking about a large nationwide company who are forecast for a pre-tax profit at years end of up to £950 million who cannot possibly offer a small cash refund for poor service that has left a customer out of pocket. While renovating my house I have had to deal with a few large companies and refunds/complaints. Tile mountain offered a cash refund instantly for broken tiles, Oak Furniture Land offered a cash refund for a mistake in delivery meaning I didn't receive the complete order, and Wickes offered a refund on delivery when delivering the wrong item. I have also had nothing but positive interactions with Screwfix when replacing or refunding items I have bought. Bottom line choose any other company, some mentioned above, when buying items for your house.