We ordered some materials to do some work in the garden last week and chose the delivery to happen on Monday 13th. Soon after that, we got a text confirming our delivery to be AM on Monday . Up until this point everything was according to plan, which I assume it is not difficult as it is automated. However, Monday morning came and went with no sign of the delivery or a call from anyone to let us know what was going on. After several phone calls that day ( not to mention the frustration of being on hold for about 40 minutes each time ) and different call handlers telling us the delivery is on its way, it is a PM instead, no one turned up. We managed to get through to someone at the Sutton Store after being on hold for about 40 minutes and rescheduled it for today ( 4 days after it was planned to happen ). Today, not to our surprise as our confidence in B&Q being able to deliver any customer service is quite low, the delivery has not turned up again. Yet again, we phoned, got through to someone who explained the delivery was happening from the Sutton Store and could not do much about it. We called the Sutton store which it took about 30 minutes to get through and another 20 on hold as they were looking for "someone" to handle the complain. And they just said they will get "someone" to call us back. I am afraid I have no confidence in anyone calling us back and give us any information about the no show deliveries and the whereabouts of our purchased materials.